Company Questions
Are you an eco-friendly enterprise?
Naked Nutrition seeks to reduce waste wherever possible, and we avoid the use of harmful pesticides and farming practices. At the end of the day, we want to leave the earth better than we found it.
Can I unsubscribe someone from your newsletter?
There is an unsubscribe link at the bottom of every email we send. Please click there to unsubscribe.
When was Naked Nutrition founded? What does the brand stand for?
We've been in business since 2014. The company was started due to all the misinformation and unnecessary ingredients in the nutrition industry. We strip away all of the marketing and gimmicks that many companies use today. We sell products with only the purest ingredients. At Naked Nutrition, we strive to help you meet your nutrition and fitness goals by being transparent about what we sell. That way you know exactly what's going into your body.
What protein should I pick?
How often should I take protein? When should I take protein?
Are your products safe for those with a nut and gluten allergy?
Most of our products are processed in nut and soy-free facilities. However, they are packaged on lines that also package both soy and nuts. These lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination. There are images on our website and Amazon product listings that include the most recent gluten testing. Regarding your question, we do not use ingredients that contain gluten, but we also test for its presence.
What is a good protein powder for weight loss / meal replacement?
We generally recommend our Naked Meal Repacement protein since it contains additional vitamins, minerals and both pre and probiotics: https://nakednutrition.com/products/meal-replacement-shakes-powder
We also recommend Naked Whey or Naked Pea but for both, please also make sure you're getting your daily value of vitamins and minerals from other sources.
In our blog, you can find more information about this subject: https://nakednutrition.com/blogs/fitness/does-eating-protein-preserve-muscle
Who / what company third party tests your products?
We use Eurofins Scientific for our third-party testing.
Are your facilities GMP certified? Who does the GMP audit? Do you do stability testing?
Our processing and packaging facilities are all GMP certified. Silliker is the 3rd party auditor for this certification. Regarding stability studies, since we only sell powders and nothing in a solution, like a beverage, stability studies are not necessary.
Do you test for PCBs?
We do not test for PCBs at this time.
Are your products FDA approved?
The facilities where all the ingredients are processed and packaged do have FDA approval.
Why is my Naked protein or supplement container not full?
Our proteins and supplements are sold by weight and not by the amount of space they take up ie volume.
Some proteins are denser than others. For example our Naked Pea is much denser than our whey protein, and this leads to a less than completely full canister. The products are weighted multiple times to ensure it is the correct size. If we filled canisters all the way, some proteins would weight out to 8 or 9 lbs, with a price increase to match.
Can you please send me a scoop? I can’t find my scoop.
Sometimes the scoop will settle during shipment. Every container is packaged with a scoop. We recommend taking a fork and sifting through the product to find the scoop.
Is the product okay if the inside seal has been broken? Has the product been tampered with?
As long as the outer seal is intact, you have nothing to worry about. When our containers are opened, the second seal sometimes will come up because of the way the seal is placed in the lid before sealing. In other words, the seal breaking once you unscrew the lids is perfectly normal.
There would only be cause for concern if there as protein powder in the box itself.
Will summer heat or a hot delivery truck affect the protein?
In a dry, powder form, whey protein is quite stable and should not degrade unless temperatures exceed 160° F. Our whey is heated to 163 degrees F during processing so you shouldn't worry about the back of a delivery truck.
How long is standard and expedited shipping?
Standard Promo Till 12/31/20: Upgraded to Expedited automatically - receive your order in 2-3 business days.
Expedited: Your order should arrive in 2-3 business days.
Business days refer to Monday - Friday and therefore does not include Saturday or Sunday as well as holidays.
Other shipping questions?
What is your return policy?
Unopened and unused items may be returned within 14 days for a full refund or exchange, less any shipping charges. Products may not be returned to the sender or our PO Box.
A special label must be sent to the customer for a proper return. We recommend you insure your returns.
No refunds or returns for opened products - items sold 'as is'.
Do you sell any lactose free dairy protein products?
We do not sell any dairy-based proteins that are lactose-free. However, goat whey is known to react differently that whey from cow's milk.
I have a mild dairy allergy. What is the best product for me that you offer?
Our Naked Whey comes from cow's milk and contains lactose. With a mild allergy, we generally recommend our Naked Goat, which has a different form of lactose that is easier on the stomach.
If you are looking for a vegan protein, here you can find our vegan line product: https://nakednutrition.com/collections/vegan-protein-powder
Which protein should I use for muscle gain?
The best protein powder for muscle gain needs to be a complete, high quality protein that contains high concentrations of that valuable protein. There should be few additives, if any, and you should know the purpose of them.
Naked Whey can be a great choice for adding protein to your diet. Naked Casein is also great before bed to ensure your body has protein while you sleep. For vegans, Naked Pea is a great option.
What do you recommend to gain weight?
We recommend our Naked Mass, which contains only three ingredients: Organic Maltodextrin, Naked Whey and Naked Casein or our Naked Vegan Mass which also contains only three ingredients: Organic Maltodextrin, Naked Pea and Naked Rice.
Both have No Artificial Sweeteners, Flavors, or Colors. Also consider our Naked Whey and Naked Casein separately, in that way you will not have any maltodextrin included.
You can also read this information of our blog that might help: http://blog.nkdnutrition.com/top-5-best-foods-for-mass/
Best protein for weight loss?
Here you can find some information about how you can choose the best protein for Weight Loss: If you have no lactose sensibility:
https://nakednutrition.com/blogs/diets/whey-protein-powder-for-weight-loss
If you prefer to use vegan sources: https://nakednutrition.com/blogs/protein/vegan-protein-powder-for-weight-loss
What is the best protein powder for diabetics?
You can find more information here: http://blog.nkdnutrition.com/best-whey-protein-powder-for-diabetics/
How to lose weight but gain muscle and which protein to use?
Here you can find some information in our blog about building muscle: http://blog.nkdnutrition.com/the-best-protein-powder-for-muscle-gain-2/
Here is an article why we think grass-fed whey is the best: http://blog.nkdnutrition.com/grass-fed-whey-protein-advantages-2/
In short, we recommend whey protein provided you have no issues with lactose.
Is it OK to take protein powder while pregnant?
We recommend that you speak to your physician before picking out a protein. For a little more background about protein powders and pregnancy, we steer people towards this article: http://mommi.com/protein-powder/
Are your products NSF certified?
At this time, our Naked Nutrition’s products are not NSF Certified. We have opted for the Informed Choice Trusted by Sport certification.
This is a monitoring program that certifies that a supplement product and/or raw material has been tested at least on a monthly basis for banned substances by LGC’s world-class sports anti-doping lab.
The testing program is expensive but we are committed to making purchase decisions easy for athletes. https://nakednutrition.com/collections/informed-choice-supplements
Are our containers BPA free?
All of our containers are made of PET plastic which is BPA free.
Are any banned substances in products?
There are no Naked Nutrition products that contain items on the banned substance list, and the facilities where they are produced and packaged never handle such substances. We're a fairly small operation and intend to keep it that way.
Are your cows ethically and humanely treated?
Yes, the cows are ethically treated, as they graze on pastures whenever possible and are never injected with growth hormones. Antibiotics are used only in life or death circumstances.
Why does your testing show the presence of gluten?
Regarding your question, the gluten test is only able to test the presence of gluten to a certain level. This test detects gluten when it is more than 0.0005% of the sample. Since there was is gluten found, the result is that there is less than 0.15mg per 30 grams. In other words, no gluten was detected, but the test is unable to say that there is 0% gluten, instead it can say there is less than 0.0005% gluten. The FDA standard for gluten-free is less than 20ppm, and our test shows there is less than 5ppm.
Are our products produced in a soy and nut free facility?
All of our products that do not contain nuts are processed in a nut and soy-free facility. However, they are packaged on lines that also package both soy and nuts. The lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination.
What is the shelf life of your products?
Our products have a shelf life of two years, and the best-by date is printed on the bottom of each package. Additionally, we generally recommend that you store Naked Nutrition products in a cool, dry place like a pantry or a cupboard.
Can I bake with your protein powders?
Our protein powders are extremely easy to use in baking. The powder can infuse some extra nutritional power into the meal, and it can often be used as a substitute for flour. Please find more information here:
http://blog.nkdnutrition.com/unflavored-protein-powder-staple-pantry/
We also have a number of baking recipes in our blog.
Why does Naked Whey foam so much?
Our whey products tend to foam a bit more than most because they do not contain a lecithin. To combat this, we recommend blending all the ingredients of your shake first and then reducing the blending time to 10-15 seconds if you want to avoid the foam.
How can I track my order?
Once you place your order you will receive an “Order Confirmation” email from us. This email will contain all order details, including order number, shipping address, billing address, and an itemized list of all products ordered.
Once your order has shipped out from our fulfillment center, you will then receive a “Shipping Confirmation” email from us.
If you forget which shipping method you selected you can find this information in your Order Confirmation email which is sent immediately after you placed the order.
Do you ship to my country?
We currently ship all products within the U.S. and most of our products in Canada on Amazon.ca. We have a number of product available for international shipment on www.nakednutrition.net To see which products are available outside the US make sure you are shopping from the International version of our site which can be selected at the top right next to the cart icon.
Can I change my order or shipment address?
Our Fulfillment team sends inbound orders to the appropriate warehouse quickly, to get your order shipped to you fast.
You can edit/update/remove items before completing your order. After this point, changes may not be not possible as the order information has already been sent to the warehouse.
To see if it is possible to update your order please contact us at questions@nkdnutrition.com as soon as possible.
If the wrong shipping address is entered you will be responsible for contacting the resident of the address to try and receive your order.
If you entered an address that does not exist, the order will make its way back to our fulfillment center.
Upon receiving, our Fulfillment Team can then redirect your order to your correct address. Naked Nutrition is not liable for any losses incurred if the customer has provided any incorrect details for their order. Naked Nutrition also reserves the right not to issue a refund for product costs on orders never received, as a result of the incorrect details provided.
How do I contact customer support?
Please be aware that our customer support staff cannot answer health-related questions or give any type of medical advice.
Can I buy Naked Nutrition products in stores?
At this time we do not wholesale products to retailers, however Naked Nutrition products are offered at select healthy smoothie shops in the U.S.
Do loyalty points expire?
Many brands have points expire after 90 days or 12 months. However, Naked Nutrition loyalty points do not expire and will be waiting for you upon your next purchase.
Do you have an affiliate program?
Thank you for your interest in Naked Nutrition - please see affiliate details here: https://nakednutrition.com/pages/affiliates. Note, that only select sites are accepted as affiliates.
Can I exchange my product?
Sorry, we do not offer exchanges at this time. If the flavor of your protein is not to your liking please keep in mind Naked products differ from other brands in that we intentionally do not use artificial sweeteners and we use minimal organic sugar in our flavored proteins.
The flavor of Naked proteins is meant to be subtle and closer to a blank canvas - perfect for creating your own flavor via adding fruits, vegetables or using in baking recipes.
How do I edit my subscription?
Login to your account at: https://nakednutrition.com/account/login
Then, click on the black "Manage Subscriptions" button on left side of the desktop page. From here you can add products, cancel your subscription and change the delivery date.
How do product subscriptions work?
Subscriptions are a convenient way to save money and get regular orders of Naked products. You can change the frequency of shipments, add or remove products, and gain loyalty points to discount future purchases.
Will I get a reminder email before my next shipment?
Yes, 3 days before shipment you will receive a reminder email giving you plenty of time to edit your order as needed.
Same as all Naked orders you will also receive confirmation and shipment emails for subscription orders.
When will my credit card be charged?
Your credit card will be charged on the order date of the subscription, based on the frequency you have chosen. A reminder email is also sent 3 days before subscription orders are processed.
How do I update my shipping and billing address?
- Login to your account at: https://nakednutrition.com/account/login
- Click on the black "Manage Subscriptions" button on left side of the desktop page.
- To update your shipping address click "Edit" next to your address at the top of the page.
- For billing: Click "Billing information"
- Then click on the "Update card" link on the right hand side
- Then click on "Edit" under your email address on the right hand side to update your billing address.
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