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FAQs

 

Company Questions
Diet / Health Condition Questions
General Product Questions Certifications / Testing
Product Questions
Shipping / Returns / Privacy Questions

Company Questions

Are you an eco-friendly enterprise?

Naked Nutrition seeks to reduce waste wherever possible, and we avoid the use of harmful pesticides and farming practices. At the end of the day, we want to leave the earth better than we found it.

 

Can I unsubscribe someone from your newsletter?

There is an unsubscribe link at the bottom of the email. Please click there to unsubscribe.

 

When was Naked Nutrition founded? What does the brand stand for?

We've been in business since 2014 and only use CGMP facilities. The company was started due to all the misinformation out there when it comes to protein and the nutrition industry. We strip away all of the marketing and gimmicks that many companies use today. We sell products with only the purest ingredients. At Naked Nutrition, we strive to help you meet your nutrition and fitness goals by being transparent about what we sell. That way you know exactly what's going into your body.

 

Diet / Health Condition Questions

What protein should I pick?

Here in our blog, you can find more information about which protein is the best for you: 

http://blog.nkdnutrition.com/which-protein-powder-is-best-for-me/

How often should I take protein? When should I take protein?

Here in our blog you can find more information about how many times do you need to take protein during the day: http://blog.nkdnutrition.com/many-times-day-take-protein/ Here’s an article about if it is better to take it before or after a workout: http://blog.nkdnutrition.com/should-you-take-whey-protein-before-or-after-a-workout/

 

Are your products safe for those with a nut and gluten allergy?

Most of our products are processed in nut and soy-free facilities. However, they are packaged on lines that also package both soy and nuts. These lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination. There are images on our website and Amazon product listings that include the most recent gluten testing. Regarding your question, we use ingredients that do not contain gluten, but we also test for the presence of gluten.

 

What is a good protein powder for weight loss / meal replacement?

We generally recommend our Naked Meal Repacement protein since it contains additional vitamins, minerals and both pre and probiotics: https://nakednutrition.com/products/meal-replacement-shakes-powder

We also recommend Naked Whey or Naked Pea but for both, please also make sure you're getting your daily value of vitamins and minerals from other sources.

In our blog, you can find more information about this subject: http://blog.nkdnutrition.com/can-protein-help-preserve-muscle-mass-losing-weight/

 

Do you sell any lactose free dairy protein products?

We do not sell any dairy-based proteins that are lactose-free. However, goat whey is known to react differently that whey from cow's milk.

 

I have a mild dairy allergy. What is the best product for me that you offer?

Our Naked Whey comes from cow's milk and contains lactose. With a mild allergy, we generally recommend our Naked Goat, which has a different form of lactose that is easier on the stomach.

If you are looking for a vegan protein, here you can find our vegan line product: https://nakednutrition.com/collections/vegan-protein-powder

  

Which protein should I use for muscle gain?

The best protein powder for muscle gain needs to be a complete, high quality protein that contains high concentrations of that valuable protein. There should be few additives, if any, and you should know the purpose of them.

Naked Whey can be a great choice for adding protein to your diet. Naked Casein is also great before bed to ensure your body has protein while you sleep. For vegans, Naked Pea is a great option.

 

What do you recommend to gain weight?

We recommend our Naked Mass, which contains only three ingredients: Organic Maltodextrin, Naked Whey and Naked Casein or our Naked Vegan Mass which also contains only three ingredients:  Organic Maltodextrin, Naked Pea and Naked Rice.

Both have No Artificial Sweeteners, Flavors, or Colors. Also consider our Naked Whey and Naked Casein separately, in that way you will not have any maltodextrin included.

You can also read this information of our blog that might help: http://blog.nkdnutrition.com/top-5-best-foods-for-mass/

 

Best protein for weight loss?

Here you can find some information about how you can choose the best protein for Weight Loss: If you have no lactose sensibility:

http://blog.nkdnutrition.com/using-whey-protein-powder-for-weight-loss/

If you prefer to use vegan sources: http://blog.nkdnutrition.com/types-natural-vegan-protein-powders-weight-loss/

    

What is the best protein powder for diabetics?

You can find more information here: http://blog.nkdnutrition.com/best-whey-protein-powder-for-diabetics/

 

How to lose weight but gain muscle and which protein to use?

Here you can find some information in our blog about building muscle: http://blog.nkdnutrition.com/the-best-protein-powder-for-muscle-gain-2/

Here is an article why we think grass-fed whey is the best: http://blog.nkdnutrition.com/grass-fed-whey-protein-advantages-2/

In short, we recommend whey protein provided you have no issues with lactose.

 

Is it OK to take protein powder while pregnant?

We recommend that you speak to your physician before picking out a protein. For a little more background about protein powders and pregnancy, we steer people towards this article: http://mommi.com/protein-powder/

 

Best protein for children?

We always recommend speaking with your child’s pediatrician before giving them any new food items. Here in our blog you could find more information about "The best protein for children": http://blog.nkdnutrition.com/best-protein-powder-for-children/

 

General Product Questions Certifications / Testing

Who / what company third party tests your products?

We use Eurofins Scientific for our third-party testing.

 

Are your facilities GMP certified? Who does the GMP audit? Do you do stability testing?

Our processing and packaging facilities are all GMP certified. Silliker is the 3rd party auditor for this certification. Regarding stability studies, since we only sell powders and nothing in a solution, like a beverage, stability studies are not necessary.

 

Do you test for PCBs?

We do not test for PCBs at this time.

 

Are your products FDA approved?

The facilities where all the ingredients are processed and packaged do have FDA approval.

 

Can I have the official lab testing report?

We do not send the official lab reports to customers, as we are prohibited from doing so by the lab.

 

Are your products NSF certified?

At this time, our Naked Nutrition’s products are not NSF Certified.

We have opted for the Informed Choice Trusted by Sport certification. This is a monitoring program that certifies that a supplement product and/or raw material has been tested at least on a monthly basis for banned substances by LGC’s world-class sports anti-doping lab. The testing program is expensive but we are committed to making purchase decisions easy for athletes.

https://nakednutrition.com/collections/informed-choice-supplements

 

Are our containers BPA free?

All of our containers are made of PET plastic which is BPA free.

 

Are any banned substances in products?

There are no Naked Nutrition products that contain items on the banned substance list, and the facilities where they are produced and packaged never handle such substances. We're a fairly small operation and intend to keep it that way.

 

Are your cows ethically and humanely treated?

Yes, the cows are ethically treated, as they graze on pastures whenever possible and are never injected with growth hormones. Antibiotics are used only in life or death circumstances.

 

Why does your testing show the presence of gluten?

Regarding your question, the gluten test is only able to test the presence of gluten to a certain level. This test detects gluten when it is more than 0.0005% of the sample. Since there was is gluten found, the result is that there is less than 0.15mg per 30 grams. In other words, no gluten was detected, but the test is unable to say that there is 0% gluten, instead it can say there is less than 0.0005% gluten. The FDA standard for gluten-free is less than 20ppm, and our test shows there is less than 5ppm.

 

Are our products produced in a soy and nut free facility?

All of our products that do not contain nuts are processed in a nut and soy-free facility. However, they are packaged on lines that also package both soy and nuts. The lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination.

 

Product Questions

Why is my Naked protein or supplement container not full?

Our proteins and supplements are sold by weight and not by the amount of space they take up ie volume.

Some proteins are denser than others. For example our Naked Pea is much denser than our whey protein, and this leads to a less than completely full canister. The products are weighted multiple times to ensure it is the correct size. If we filled canisters all the way, some proteins would weight out to 8 or 9 lbs, with a price increase to match.

 

Can you please send me a scoop? I can’t find my scoop.

Sometimes the scoop will settle during shipment. Every container is packaged with a scoop. We recommend taking a fork and sifting through the product to find the scoop.

 

Is the product okay if the inside seal has been broken? Has the product been tampered with?


As long as the outer seal is intact, you have nothing to worry about. When our containers are opened, the second seal sometimes will come up because of the way the seal is placed in the lid before sealing. In other words, the seal breaking once you unscrew the lids is perfectly normal.
There would only be cause for concern if there as protein powder in the box itself.

 

Will summer /heat / a hot delivery truck affect the protein?

In a dry, powder form, whey protein is quite stable and should not degrade unless temperatures exceed 160° F. Our whey is heated to 163 degrees F during processing so you shouldn't worry about the back of a delivery truck.


What is the shelf life of your products?

Our products have a shelf life of two years, and the best-by date is printed on the bottom of each package. Additionally, we generally recommend that you store Naked Nutrition products in a cool, dry place like a pantry or a cupboard.

 

Can I bake with your protein powders?

Our protein powders are extremely easy to use in baking. The powder can infuse some extra nutritional power into the meal, and it can often be used as a substitute for flour. Please find more information here:


http://blog.nkdnutrition.com/unflavored-protein-powder-staple-pantry/

We also have a number of baking recipes in our blog.


Why does Naked Whey foam so much?

Our whey products tend to foam a bit more than most because they do not contain a lecithin. To combat this, we recommend blending all the ingredients of your shake first and then reducing the blending time to 10-15 seconds if you want to avoid the foam.

 

Shipping / Returns / Privacy Questions

How long is standard and expedited shipping?

Standard: Free Shipping On All Order Over $49. Expect to receive your order in 5-7 business days.

Expedited: Your order should arrive in 2-3 business days.

Business days refer to Monday - Friday and therefore does not include Saturday or Sunday as well as holidays.

 

For other shipping questions please see:

https://nakednutrition.com/pages/shipping-information

 

What is your refund policy? Do you have a privacy policy?

For these questions and more please see:

https://nakednutrition.com/pages/privacy-and-return-policy

 

 

Company Questions
Diet / Health Condition Questions
General Product Questions Certifications / Testing
Product Questions
Shipping / Returns / Privacy Questions

Company Questions

Are you an eco-friendly enterprise?

Naked Nutrition seeks to reduce waste wherever possible, and we avoid the use of harmful pesticides and farming practices. At the end of the day, we want to leave the earth better than we found it.

 

Can I unsubscribe someone from your newsletter?

There is an unsubscribe link at the bottom of the email. Please click there to unsubscribe.

 

When was Naked Nutrition founded? What does the brand stand for?

We've been in business since 2014 and only use CGMP facilities. The company was started due to all the misinformation out there when it comes to protein and the nutrition industry. We strip away all of the marketing and gimmicks that many companies use today. We sell products with only the purest ingredients. At Naked Nutrition, we strive to help you meet your nutrition and fitness goals by being transparent about what we sell. That way you know exactly what's going into your body.

 

Diet / Health Condition Questions

What protein should I pick?

Here in our blog, you can find more information about which protein is the best for you: 

http://blog.nkdnutrition.com/which-protein-powder-is-best-for-me/

How often should I take protein? When should I take protein?

Here in our blog you can find more information about how many times do you need to take protein during the day: http://blog.nkdnutrition.com/many-times-day-take-protein/ Here’s an article about if it is better to take it before or after a workout: http://blog.nkdnutrition.com/should-you-take-whey-protein-before-or-after-a-workout/

 

Are your products safe for those with a nut and gluten allergy?

Most of our products are processed in nut and soy-free facilities. However, they are packaged on lines that also package both soy and nuts. These lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination. There are images on our website and Amazon product listings that include the most recent gluten testing. Regarding your question, we use ingredients that do not contain gluten, but we also test for the presence of gluten.

 

What is a good protein powder for weight loss / meal replacement?

We generally recommend our Naked Meal Repacement protein since it contains additional vitamins, minerals and both pre and probiotics: https://nakednutrition.com/products/meal-replacement-shakes-powder

We also recommend Naked Whey or Naked Pea but for both, please also make sure you're getting your daily value of vitamins and minerals from other sources.

In our blog, you can find more information about this subject: http://blog.nkdnutrition.com/can-protein-help-preserve-muscle-mass-losing-weight/

 

Do you sell any lactose free dairy protein products?

We do not sell any dairy-based proteins that are lactose-free. However, goat whey is known to react differently that whey from cow's milk.

 

I have a mild dairy allergy. What is the best product for me that you offer?

Our Naked Whey comes from cow's milk and contains lactose. With a mild allergy, we generally recommend our Naked Goat, which has a different form of lactose that is easier on the stomach.

If you are looking for a vegan protein, here you can find our vegan line product: https://nakednutrition.com/collections/vegan-protein-powder

  

Which protein should I use for muscle gain?

The best protein powder for muscle gain needs to be a complete, high quality protein that contains high concentrations of that valuable protein. There should be few additives, if any, and you should know the purpose of them.

Naked Whey can be a great choice for adding protein to your diet. Naked Casein is also great before bed to ensure your body has protein while you sleep. For vegans, Naked Pea is a great option.

 

What do you recommend to gain weight?

We recommend our Naked Mass, which contains only three ingredients: Organic Maltodextrin, Naked Whey and Naked Casein or our Naked Vegan Mass which also contains only three ingredients:  Organic Maltodextrin, Naked Pea and Naked Rice.

Both have No Artificial Sweeteners, Flavors, or Colors. Also consider our Naked Whey and Naked Casein separately, in that way you will not have any maltodextrin included.

You can also read this information of our blog that might help: http://blog.nkdnutrition.com/top-5-best-foods-for-mass/

 

Best protein for weight loss?

Here you can find some information about how you can choose the best protein for Weight Loss: If you have no lactose sensibility:

http://blog.nkdnutrition.com/using-whey-protein-powder-for-weight-loss/

If you prefer to use vegan sources: http://blog.nkdnutrition.com/types-natural-vegan-protein-powders-weight-loss/

    

What is the best protein powder for diabetics?

You can find more information here: http://blog.nkdnutrition.com/best-whey-protein-powder-for-diabetics/

 

How to lose weight but gain muscle and which protein to use?

Here you can find some information in our blog about building muscle: http://blog.nkdnutrition.com/the-best-protein-powder-for-muscle-gain-2/

Here is an article why we think grass-fed whey is the best: http://blog.nkdnutrition.com/grass-fed-whey-protein-advantages-2/

In short, we recommend whey protein provided you have no issues with lactose.

 

Is it OK to take protein powder while pregnant?

We recommend that you speak to your physician before picking out a protein. For a little more background about protein powders and pregnancy, we steer people towards this article: http://mommi.com/protein-powder/

 

Best protein for children?

We always recommend speaking with your child’s pediatrician before giving them any new food items. Here in our blog you could find more information about "The best protein for children": http://blog.nkdnutrition.com/best-protein-powder-for-children/

 

General Product Questions Certifications / Testing

Who / what company third party tests your products?

We use Eurofins Scientific for our third-party testing.

 

Are your facilities GMP certified? Who does the GMP audit? Do you do stability testing?

Our processing and packaging facilities are all GMP certified. Silliker is the 3rd party auditor for this certification. Regarding stability studies, since we only sell powders and nothing in a solution, like a beverage, stability studies are not necessary.

 

Do you test for PCBs?

We do not test for PCBs at this time.

 

Are your products FDA approved?

The facilities where all the ingredients are processed and packaged do have FDA approval.

 

Can I have the official lab testing report?

We do not send the official lab reports to customers, as we are prohibited from doing so by the lab.

 

Are your products NSF certified?

At this time, our Naked Nutrition’s products are not NSF Certified.

We have opted for the Informed Choice Trusted by Sport certification. This is a monitoring program that certifies that a supplement product and/or raw material has been tested at least on a monthly basis for banned substances by LGC’s world-class sports anti-doping lab. The testing program is expensive but we are committed to making purchase decisions easy for athletes.

https://nakednutrition.com/collections/informed-choice-supplements

 

Are our containers BPA free?

All of our containers are made of PET plastic which is BPA free.

 

Are any banned substances in products?

There are no Naked Nutrition products that contain items on the banned substance list, and the facilities where they are produced and packaged never handle such substances. We're a fairly small operation and intend to keep it that way.

 

Are your cows ethically and humanely treated?

Yes, the cows are ethically treated, as they graze on pastures whenever possible and are never injected with growth hormones. Antibiotics are used only in life or death circumstances.

 

Why does your testing show the presence of gluten?

Regarding your question, the gluten test is only able to test the presence of gluten to a certain level. This test detects gluten when it is more than 0.0005% of the sample. Since there was is gluten found, the result is that there is less than 0.15mg per 30 grams. In other words, no gluten was detected, but the test is unable to say that there is 0% gluten, instead it can say there is less than 0.0005% gluten. The FDA standard for gluten-free is less than 20ppm, and our test shows there is less than 5ppm.

 

Are our products produced in a soy and nut free facility?

All of our products that do not contain nuts are processed in a nut and soy-free facility. However, they are packaged on lines that also package both soy and nuts. The lines are thoroughly disinfected and cleaned between runs to avoid any cross contamination.

 

Product Questions

Why is my Naked protein or supplement container not full?

Our proteins and supplements are sold by weight and not by the amount of space they take up ie volume.

Some proteins are denser than others. For example our Naked Pea is much denser than our whey protein, and this leads to a less than completely full canister. The products are weighted multiple times to ensure it is the correct size. If we filled canisters all the way, some proteins would weight out to 8 or 9 lbs, with a price increase to match.

 

Can you please send me a scoop? I can’t find my scoop.

Sometimes the scoop will settle during shipment. Every container is packaged with a scoop. We recommend taking a fork and sifting through the product to find the scoop.

 

Is the product okay if the inside seal has been broken? Has the product been tampered with?


As long as the outer seal is intact, you have nothing to worry about. When our containers are opened, the second seal sometimes will come up because of the way the seal is placed in the lid before sealing. In other words, the seal breaking once you unscrew the lids is perfectly normal.
There would only be cause for concern if there as protein powder in the box itself.

 

Will summer /heat / a hot delivery truck affect the protein?

In a dry, powder form, whey protein is quite stable and should not degrade unless temperatures exceed 160° F. Our whey is heated to 163 degrees F during processing so you shouldn't worry about the back of a delivery truck.


What is the shelf life of your products?

Our products have a shelf life of two years, and the best-by date is printed on the bottom of each package. Additionally, we generally recommend that you store Naked Nutrition products in a cool, dry place like a pantry or a cupboard.

 

Can I bake with your protein powders?

Our protein powders are extremely easy to use in baking. The powder can infuse some extra nutritional power into the meal, and it can often be used as a substitute for flour. Please find more information here:


http://blog.nkdnutrition.com/unflavored-protein-powder-staple-pantry/

We also have a number of baking recipes in our blog.


Why does Naked Whey foam so much?

Our whey products tend to foam a bit more than most because they do not contain a lecithin. To combat this, we recommend blending all the ingredients of your shake first and then reducing the blending time to 10-15 seconds if you want to avoid the foam.

 

Shipping / Returns / Privacy Questions

How long is standard and expedited shipping?

Standard: Free Shipping On All Order Over $49. Expect to receive your order in 5-7 business days.

Expedited: Your order should arrive in 2-3 business days.

Business days refer to Monday - Friday and therefore does not include Saturday or Sunday as well as holidays.

 

For other shipping questions please see:

https://nakednutrition.com/pages/shipping-information

 

What is your refund policy? Do you have a privacy policy?

For these questions and more please see:

https://nakednutrition.com/pages/privacy-and-return-policy